Quality is our goal. CQT helps improve individual consumers’ quality of life, the quality of mental health services, and consumers’ satisfaction with the public mental health system.
Useful Feedback in Real Time
CQT is able to share useful feedback about consumers’ satisfaction with programs and services to relevant staff in real time. Our post-visit report to staff and CQT Site Visit Reports provide the information program staff need to address concerns immediately. The Feedback Meeting is a mechanism for making sure those individual concerns have been addressed or resolved, and it provides a forum for addressing continuing, system-wide problems and concerns.
As stated in CQT’s Annual Reports, 90% of the comments shared by consumers in interviews with CQT are positive comments about staff, programming, resources and other services. Consumers’ specific suggestions for improvement are shared not only with the program staff, but also with PMHS agencies throughout the state looking to integrate successful strategies in their jurisdictions.
Click here to see how a specific concern moves through CQT’s feedback mechanism and how consumer comments and suggestions are shared throughout the PMHS.
Empowering Consumers
CQT is an organization run by consumers and family members in recovery, and we demonstrate our commitment to our values in every step at every level of our program. Click here to read about how CQT’s activities encourage consumers to empower themselves as full participants in service design and delivery.
Success Stories
CQT’s primary goal is to address the needs and concerns of individuals served by the PMHS. Click here to read about how an CQT interview, site visit, report or meeting improved an individual consumer’s quality of life.