CQT partners with consumers, providers and state agencies to solve problems in the public mental health system (PMHS).
1. Site Visit
We make announced and unannounced site visits to mental health facilities in Maryland. During our visit, consumers volunteer to be interviewed by a CQT team. The interview generally covers the consumer’s satisfaction with the program, suggestions for improvement, overall quality of life, and specific problems they are experiencing in the system. CQT concludes the visit with a verbal report of general comments to program staff. This immediate site visit report also includes individual requests that consumers ask CQT to bring to staff on their behalf. Each site is visited 3-6 times each fiscal year, ensuring that concerns from previous visits have been addressed.
Read more about the site visit process here.
2. Reports
CQT provides a written report of anonymous consumers’ comments, in their own words. This report is given to the program director and the funding agency for that program.
Read more about CQT Site Visit Reports here
3. Feedback Meeting
CQT meets regularly with representatives from the funding agencies, provider associations and the Mental Hygiene Administration. Concerns brought up during site visits are monitored, addressed, referred to the appropriate agency or resolved at the table. Each funding agency provides CQT with a written report documenting actions undertaken to resolve consumer concerns.
Read more about the Feedback Meeting here.
CQT publishes an Annual Report detailing our activities and findings for each Fiscal Year. Click here to read our Annual Reports.
